Your Brand Deserves Five-Star Customer Service. We Make It Happen.
WhiteboardCX provides outsourced customer service for D2C brands, e-commerce stores, and online businesses looking to scale without building an in-house support team. We manage customer support, email support, live chat, order tracking, returns, exchanges, refunds, marketplace customer service, and customer experience management across all channels. Our dedicated e-commerce support specialists help improve customer satisfaction, increase retention, reduce operational workload, and ensure every customer receives a fast, professional, and brand-aligned experience. While we handle your customer service operations, you can focus on growing your brand and driving sales.
Our Services
Customer Support Outsourcing
We provide complete customer service outsourcing across WhatsApp, email, live chat, and marketplaces, handling all customer queries, complaints, and order-related requests. Our trained executives ensure consistent customer experience management, timely responses, and brand-aligned support—so your team can focus on growth while we manage your customers efficiently.
Online Reputation Management (ORM) – Social & Reviews
Our online reputation management (ORM) services include monitoring and responding to all social media messages, comments, and reviews. We proactively manage negative feedback, address complaints, and ensure a smooth, positive brand image across all digital channels. By managing your brand reputation online, we help build trust, increase customer loyalty, and prevent negative ratings from affecting your growth.
Data Analytics & Insights
We record and analyze every customer interaction to provide brands with data-driven insights. Our reports show which products are selling well, common customer complaints, frequent queries, and areas for improvement in service or products. This allows businesses to optimize operations, improve customer experience management, and make informed decisions that drive growth.
Customer Experience Strategy & Optimization
We design and implement strategies to optimize the end-to-end customer experience, reduce response times, and improve satisfaction. Our CX-focused approach ensures consistent brand voice, increased retention, and operational efficiency across all support channels.
Industries
Fashion & Apparel
Food & Beverage
Beauty & Personal Care
Grow Your D2C Brand. We'll Deliver the Customer Experience Your Customers Remember.
Contact us today.
Whiteboard CX delivers consistent, high-quality customer support and online reputation management in a flexible, month-to-month model. E-commerce brands, D2C companies, retail, FMCG, electronics, and tech businesses partner with us to make their support teams faster, smarter, and more scalable, while maintaining brand-aligned standards. We call this “Customer Support & ORM on Demand”, giving your business 24/7 human-first support, multichannel engagement, and proactive reputation management without the hassle of hiring in-house.