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Our Services
We Become the Team Behind Your Conversations
Your audience is already talking — in your DMs, comments, mentions, reviews and customer conversations.
WhiteboardCX gives you a dedicated team to monitor, understand, respond to and manage those conversations in your voice.
Whether you are a creator, influencer, celebrity, public figure, consumer brand or e-commerce business, we help you stay connected without having to personally manage every interaction.
Instagram DM Management
Your inbox is busy. Your audience shouldn't have to wait.
As your audience grows, your Instagram inbox can quickly become overwhelming.
Customer questions, fan messages, product enquiries, collaboration requests, complaints and potential sales opportunities can all arrive at the same time.
Our Instagram DM management team handles your everyday conversations according to your brand voice and communication guidelines.
We manage:
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Customer and product enquiries
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General questions
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Fan messages
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Purchase enquiries
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Collaboration requests
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Customer complaints
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Follow-ups
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Potential leads
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Frequently asked questions
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Important conversations requiring escalation
We learn how you communicate so our responses feel natural, consistent and aligned with your personality.
You create the attention. We manage the inbox.
Community Management
Build a community that feels heard.
Community management is more than replying to comments.
It's about paying attention to the people behind those comments.
WhiteboardCX manages your everyday audience interactions across social platforms, helping you maintain an active, responsive and engaged community.
Our team can:
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Monitor comments
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Respond to followers
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Track mentions and tags
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Answer common questions
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Engage with relevant conversations
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Identify loyal followers
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Recognise potential customers
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Monitor recurring concerns
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Escalate sensitive conversations
Keep your community connected
We help your audience feel like there is a real team behind the account — because there is.
Your community grows. Our team keeps up.
Social Media Customer Service
Customer service has moved into the comments and DMs.
People don't always want to find a phone number or submit a support ticket.
They ask questions where they already spend their time — on social media.
WhiteboardCX provides social media customer service for brands that want to respond quickly and professionally to customers across their social channels.
We help handle:
Product Questions
Features, availability, pricing, usage and general product information.
Customer Enquiries
Routine questions and requests from existing and potential customers.
Complaints
Professional first responses, issue identification and escalation when required.
Purchase Intent
Identifying people asking questions that indicate genuine buying interest.
Frequently Asked Questions
Consistent responses to recurring customer questions.
Customer Feedback
Capturing what customers like, dislike and want from your brand.
Your social channels shouldn't just be marketing channels.
They should be places where customers can actually reach you.